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Bria iPhone Voip App - Setup Guide

Note:this guide is designed for the Counterpath Bria iPhone VoIP app as run on an iPhone 6. Setup on other iPhone versions should be very similar but may differ in some minor respects.

Step 1/5: Install Bria and Select Provider

You can download the Bria VoIP app directly through your iPhone using the App Store , or via iTunes running on your PC. The Bria app costs $7.99 as of the time of this writing.

Now open the app and move to the next step, which is to Select Provider. On this screen, under User-Defined Generic Accounts, choose VoIP (SIP) - Calling

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Step 2/5: Add New SIP Account, Enter Credentials

You'll now be adding the details for your new account, and will need your specific credentials information. Depending on your account's specific setup, you may have received this information when you first signed up.

If not, you can obtain this information by logging into our customer account interface and clicking either a) Home, My Extension (if you are a regular user) or Administration, Extensions (if you are an administrator). Find the extension for which you require credentials, and click "New Softphone Password" which is the lock icon to the right. Please note: this step will reset your credentials for any devices that are currently assigned to your extension. These devices may need to be restarted after you reset your credentials if they do not restart automatically.

Once you have clicked New Softphone Password, a new page will open with your credentials. Please copy and paste these, and keep them somewhere safe, as you will need them for the following steps.


Account Name

Give the account an appropriate name (this is particularly helpful if you have multiple accounts registered within Bria).

Display As

Leave this value unchanged.

Username:

Enter the username you generated above or received when you signed up (Example: myusername-225)

Password

Enter the password you generated above or received when you signed up. Note: this value has nothing to do with the password you use to log into our customer account interface and is entirely separate.

Domain

Enter the domain shown here: sip.enhancedvoip.net

Once the above credentials are entered, tap the Enabled button, and the account should register with our service. At this point, your app screen should look like the below.

Note that if you need to make changes to the account, you'll need to disable the account by tapping the same button. Then make your changes and re-enable when done.

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Step 3/5: Set Preferences

Now click the Settings (gear) icon in the bottom right, then click Preferences. In this screen, we recommend that the following be enabled:

  • Use When Available
  • Allow VoIP Calls
  • Run in Background
Please note that Use When Available and Allow VoIP Calls will use data on your mobile network, when Wi-Fi is not available. You can leave these options disabled if you prefer not to use mobile data, but doing so will restrict Bria's usefulness.

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Step 4/5: Purchase g729 codec (recommended)

We recommend purchasing the g729 codec, which reduces the bandwidth needed for Bria calls without significantly impacting voice quality. To get the codec, tap Settings, then Premium Features. Tap g729 Audio Codec, and then complete the purchase via the App Store.

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Step 5/5: Using Bria

Bria's interface is simple and user-friendly. To make calls, tap in the field at the top of the app to enter a number. When finished, tap the green Connect icon below the keypad.

To answer an incoming call, tap the green Answer button that appears in the bottom right. If you do not wish to answer, tap the red Decline button instead.

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Troubleshooting

If you are experiencing difficulty setting up the Bria iPhone Edition app, please call our customer support line at 1-866-671-0111 and a customer service representative will be happy to assist you.

Please note that our support is limited to the above steps; if you continue to experience difficulty you will need to consult Counterpath's Support resources.